Design Thinking : Customer Journey Mapping by Nilakantasrinivasan Janakiraman

Udemy course Design Thinking : Customer Journey Mapping by Nilakantasrinivasan Janakiraman

Design Thinking : Customer Journey Mapping is the best Udemy course on the market. With this offer they will be able to greatly improve their knowledge and become more competitive within the Design category. Therefore, if you are looking to improve your Design skills we recommend that you download Design Thinking : Customer Journey Mapping udemy course.

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Course data:

  • Author: Nilakantasrinivasan Janakiraman
  • Course rating: 4.3
  • Category: Design
  • Modality: Online
  • Status: Available
  • Idiom: English

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Abouth Nilakantasrinivasan Janakiraman

Neil is the author of 2 Books – “The Master Book for Lean Six Sigma Green Belt Certification –  Comprehensive Study Guide for Certification Exams & Job Interviews” & “The Little Book on Customer Experience”.

Design Thinking : Customer Journey Mapping

What the udemy Design Thinking : Customer Journey Mapping course teaches?

What you’ll learn Be able to redesign customer experience (CX) for your products/services Using Design Thinking tool for Customer Experience Management Be able to create a customer journey map Be able to redesign customer experience (CX) for your products/services

Sure shot way to delight customers, improve customer experience & become profitable

More information about the course Design Thinking : Customer Journey Mapping

Through a Case Study, this course will teach you to create Customer Journey Map of your own organization. Journey Mapping is a design thinking tool and is widely used to understand and empathize with the customers. Using the Customer Journey Mapping, barriers and levers in the customer’s end to end journey can be identified and they can be used to re-design or re-think the entire customer experience . This is one of the best tool to develop human-centric designs. To whom this course is meant for? Professionals from Marketing, Customer Service, Digital Transformation, UI/UX, Design Team & Start ups. What is a Customer Journey Map? Customer Journey Map is a design thinking tool that can be used to improve customer experience & provide wow moments for the customers. Is it relevant to my sector? Virtually it is applicable to all scenarios where there is interaction. (B2B, B2C, Govt, Social Business, Non-business) What are the benefits of Journey Mapping? Typical benefits include 15% improvement in customer retention, loyalty improvement and increase in sales conversion.

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