Customer Relationship Management | A Retail Perspective by Dr. Muhammad Tahir Jan

Udemy course Customer Relationship Management | A Retail Perspective by Dr. Muhammad Tahir Jan

Customer Relationship Management | A Retail Perspective is the best Udemy course on the market. With this offer they will be able to greatly improve their knowledge and become more competitive within the Business category. Therefore, if you are looking to improve your Business skills we recommend that you download Customer Relationship Management | A Retail Perspective udemy course.

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Course data:

  • Author: Dr. Muhammad Tahir Jan
  • Course rating: 4.7
  • Category: Business
  • Modality: Online
  • Status: Available
  • Idiom: English

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Abouth Dr. Muhammad Tahir Jan

I have a Ph.D. in Business Administration (Marketing) and currently working as an Associate Professor of Marketing . Prior to that, I did my MBA after being graduated Cum Laude with a Bachelor’s degree and being declared as the best student of the year. During my Ph.D. I was offered Rector’s Scholarship due to my research capabilities, high CGPA, and active participation in university-related endeavors. I am acknowledged for being resourceful, adaptable, and self-directed with the ability to handle a large number of students. My well-developed communication and presentation skills won me, teacher of the year award, many times.

Customer Relationship Management | A Retail Perspective

What the udemy Customer Relationship Management | A Retail Perspective course teaches?

What you’ll learn Customer Relationship Management (CRM) Importance of CRM Customer Retention & Loyalty The CRM process

The success of your business through managing relationships with customers effectively

More information about the course Customer Relationship Management | A Retail Perspective

I am excited to share with you this course, customer relationship management from a retail perspective. The focus would be to cover so many important topics starting from the definition of CRM to covering the CRM process model. Each topic is designed to enhance not only your academic understanding of the topic but also your practical knowledge. The following topics will be covered in this course: Introduction to CRM Definition of CRM Critical factors that influence CRM Customer Retention and Customer Loyalty Understanding the influence of price reduction on customer loyalty An overview of the CRM process model A detailed explanation of the CRM Process model with all of the four (4) stages Collecting data on customers Analyzing important information Keeping in mind the privacy issues Protecting customer privacy when collecting data on them What are the guidelines provided by FTC when collecting data How can you collect more data and useful data Analyzing customer data Identifying your best customers Analyzing customer data using Market Basket Analysis Understanding RFM The use of frequency programs in CRM Developing effective CRM programs Implementation of the CRM programs, covering important topics like customer pyramid and customer alchemy How to deal with unprofitable customers As you can see that this course will cover so many interesting topics. I am confident that after attending this course you will be able to improve your retail/ business performance. See you inside. Dr. Jan

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