Udemy course A Practical Guide to Professional Telephone Etiquette by Marcus Kerr
A Practical Guide to Professional Telephone Etiquette is the best Udemy course on the market. With this offer they will be able to greatly improve their knowledge and become more competitive within the Business category. Therefore, if you are looking to improve your Business skills we recommend that you download A Practical Guide to Professional Telephone Etiquette udemy course.
Here you can see Udemy courses linked to: Business.
Course data:
- Author: Marcus Kerr
- Course rating: 4.4
- Category: Business
- Modality: Online
- Status: Available
- Idiom: English
Abouth Marcus Kerr
Marcus serves as a senior leader at one of the top training and development companies in the Dallas-Fort Worth area. Marcus’ expertise is in the area of performance improvement and the modification of organizational personnel, infrastructure, processes and behaviors to improve the delivery of services. Marcus graduated from The University of Texas and possesses a Master’s degree in Educational Technology. Marcus also holds current certificates in Driving Business Innovation, Project Management, IT Senior Leadership, Managerial Leadership, ITIL, and Secondary Education.
What the udemy A Practical Guide to Professional Telephone Etiquette course teaches?
Through this course, you’ll learn communication skills that increase your productivity and improve performance. The various skills needed to deal with inbound and outbound calls. How to display competence and collegiality over the phone to gain client trust. How to deal with rude or angry callers in a professional manner.
Tips, tools and techniques to help you create the right impression over the phone
More information about the course A Practical Guide to Professional Telephone Etiquette
No data
About Udemy course content:
No information
What is needed to take the udemy course A Practical Guide to Professional Telephone Etiquette
Throughout the course, you’ll be jotting down notes. So, you’ll need a notebook and pen unless you keep your journal electronically. Also, if you’re going to make hard copies of materials, you’ll need access to a printer.
